Freelance life isn’t flawless, but your evaluations can be. April 1, 2020 4 min read Opinions revealed by Business owner contributors are their own.
Freelancers and workers in the gig economy are more dependent than ever on client evaluates to influence individuals’ decisions to deal with them. After years of freelancing on Upwork and now also running my own company, I’m deeply knowledgeable about the effect excellent reviews can have on a business’ success. They can strengthen a freelancer’s trustworthiness and guide their growth in the right direction.
How is Gig Economy Changing the Workforce? I’ve completed over 100 freelance tasks on Upwork and gotten first-class evaluations for nearly all of them. I have actually had a handful of less than perfect evaluations (I’m human, after all) but have never received anything less than 4 stars. Here are some suggestions I have actually found valuable in ensuring a favorable review.
1. Be simple and open from the beginning
Never ever overpromise. Rather, set reasonable expectations of your work and be transparent about pricing, turn-around time and modifications. I usually set a fixed cost based on the job so there are not a surprises in the end. Clients understand exactly what they’ll pay from day one. I also supply customers with a clear timeline of my process so they know when to expect initial drafts and modifications.
2. Present your work in a professional way
You just get one chance to make a first impression. When!), whether it’s showcasing your work in an expert presentation or making sure your copy is proofread (more than, showing care and consistency is essential. A typo isn’t a huge deal, frequent errors and reckless slipups can reduce the quality of your work.
In any partnership, communication is key. I keep customers updated on the status of their projects, alert them to any changes as quickly as possible and get back to any concerns within one service day. I likewise request for feedback after each modification to make certain I’m on the same page as my client.
4. Warranty your work
One thing that I think has actually set me apart on Upwork is my modification process. My mission is to deal with customers up until they enjoy, so I supply as many modifications as needed. I do not rush them or require my concepts on them– the last choice is theirs. This might be more time-consuming for me, but it almost guarantees I’ll get a favorable review.
5. Be thorough
When somebody comes to me for branding assistance, I take a thorough approach to their task. I’ll offer them a few choices from various angles along with the rationale behind each idea if they employ me for a calling project. I specialize in combining appealing names with mind-catching stories created to create a connection with prospective clients. When working on a job so customers do not have to spend extra time and cash on a domain name, I likewise do my finest to find matching domain names. This is likewise time-consuming, but it reveals customers how invested I am in their tasks.
6. Stay professional
Never argue with a customer. If they’re unhappy with your work, that’s OK Attempt to see things from their point of view, discuss the thinking and method behind your work and ask for particular instructions so you can match their expectations next time. I enjoy the quote “All of your skill is squandered without great attitude and work ethic.”
How to address a bad evaluation
Nobody is immune to bad evaluations, even if they follow all the steps I noted above. My first relocation is to react to it if I do get one. An unfavorable review will stay unfavorable forever if it’s never ever addressed, so I rapidly craft a response. Normally, I connect to the customer to see if there’s anything I can do to repair the situation, and if I can, I do it at no additional charge.
Hopefully, this will motivate them to update their evaluation. Other potential Upwork clients will be able to see that I’ve effectively resolved and fixed an issue, which includes to my reliability.
After I send the last turning point of a task, I make sure to message the client and ask if there’s anything else they require help with (part of my complete satisfaction warranty!). I likewise thank them for their organisation and point out that I’m anticipating getting their feedback. Upwork prompts them to leave an evaluation when the agreement is total, however this is a great way to advise them if they forget.