Customer engagement business Freshworks today announced that it has actually obtained Flint, an IT orchestration and cloud management platform based in India. The acquisition will assist Freshworks reinforce its Freshservice IT support service by bringing a number of new automation tools to it. Possibly just as significantly, though, it will likewise bolster Freshworks’ambitions around cloud management. Freshworks CPO Prakash Ramamurthy, who signed up with the business last October, told me that while the company was already taking a look at expanding its IT services (ITSM)and operations management (ITOM )capabilities prior to the COVID-19 pandemic hit, having those abilities has now ended up being a lot more essential, given that a great deal of these groups are now working from another location.” If you take ITSM, we enable customers to create their own workflow for service brochure items and so on etc, however we discovered that there’s a

lot of things which were repeated jobs,”Ramamurthy stated.”For instance, I lost my password or new employee onboarding, where you need to auto-provision them in the same set of accounts. Flint had incorporated with Freshservice to assist automate and manage a few of these routine jobs and a lot of clients were utilizing it and there’s a great deal of interest in it.”He kept in mind that while the company was already seeing increased demand for these tools earlier in the year, the pandemic made that require even more obvious. And given that pressing requirement, Freshworks chose that it would be far much easier to obtain an existing business than to build its own option.”Even in early January, we felt this was a space where we needed to have a time-to-market advantage,”he stated.”So acquiring and aggressively integrating it into our line of product appeared to be the most optimum thing to do than take our time to develop it– and we are incredibly fortunate that we positioned the best bet since of what has taken place ever since.” The acquisition helps Freshworks develop out some of its existing services, however Ramamurthy likewise worried that it will truly assist the business develop out its operations management capabilities to go from alert management to also immediately fixing common IT problems.”

We feel there’s natural synergy and [Flint’s] orchestration solution and their ports are available in incredibly convenient because they have connectors to all the modern SaaS applications and the leading 5 cloud service providers and so on.”However Flint’s technology will likewise assist Freshworks develop out its ability to assist its users manage work throughout numerous clouds, an area where it is going to compete with a number of incumbents and startups. Considering that the company chose that it wishes to play in this field, an acquisition also made a great deal of sense given how long it would require to construct out knowledge in this location, too.”Cloud management is a natural development for our product line,”Ramamurthy noted.”As a growing number of consumers have a multi-cloud method, we want to provide a single pane of glass for all the work workloads they’re running. And if they wanted to do cost optimization, if you want to develop on top of that, we need the standard pipes to be able to do discovery, which is sort of fundamental for that. “Freshworks will incorporate Flint’s tools into Freshservice and most likely deal it as part of its existing tiered prices structure, with service orchestration likely being the first brand-new capability it will provide. Article curated by RJ Shara from Source. RJ Shara is a Bay Area Radio Host (Radio Jockey) who talks about the startup ecosystem – entrepreneurs, investments, policies and more on her show The Silicon Dreams. The show streams on Radio Zindagi 1170AM on Mondays from 3.30 PM to 4 PM.