The majority of start-up creators have a hard roadway to their preliminary of funding, but the creators of Digital Brain had it a bit harder than the majority of. The 2 young creators endured by entering and winning hackathons to pay their lease and place on food on the table. Among the concepts they came up with at those hackathons was DigitalBrain, a layer that sits on top of client service software application like Zendesk to improve tasks and ease the task of client service representatives.
They ended up in Y Combinator in the Summertime 2020 class, and today the business announced a $3.4 million seed financial investment. This overall includes $3 million raised this round, which closed in August, and previously unannounced investments of $250,000 in March from Unshackled Ventures and $150,000 from Y Combinator in May.
The round was led by Moxxie Ventures with assistance from Caffeinated Capital, Unshackled Ventures, Shrug Capital, Weekend Fund, Underscore VC and Scribble Ventures in addition to a multitude of specific investors.
Company co-founder Kesava Kirupa Dinakaran states that after he and his partner Dmitry Dolgopolov met at hackathon in May 2019, they moved into a community home in San Francisco filled with startup creators. They kept hearing from their housemates about the concerns their business faced with customer support as they started scaling. Like any good entrepreneur, they decided to develop something to resolve that problem.
“DigitalBrain is an external layer that sits on top of existing help desk software application to in fact assist the assistance agents survive their tickets two times as quick, and we’re doing that by automating a lot of internal workflows, and providing all the context and details they require to respond to each ticket making the experience of reacting to these tickets considerably quicker,” Dinakaran told TechCrunch.
What this means in practice is that client service associates work in DigitalBrain to process their tickets, and as they come across a problem such as canceling an order or reporting a bug, instead of traversing a number of systems to fix it, they picked the proper action in DigitalBrain, go into the required info, and the problem is fixed for them immediately. In the case of a bug, it would file a Jira ticket with engineering. When it comes to canceling an order, it would take all of the actions and upgrade all of the records needed by this request.
As Dinakaran mention they aren’t common Silicon Valley start-up founders. They are twenty years old immigrants from India and Russia respectively, who pertained to the U.S. with coding skills and a dream of developing a company. “We are both outsiders to Silicon Valley. We didn’t go to college. We don’t originate from households of means. We wanted to come here and construct our preliminary network from ground up,” he stated.
Eventually they satisfied some folks through their housemates, who suggested that they apply to Y Combinator. “As we began to meet people that we satisfied through our neighborhood house here, a few of them were YC creators and they kept stating I believe you people will like the YC community, not simply in terms of your values, however also just simply from a viewpoint of satisfying brand-new people and where you are,” he stated.
He said while he and his co-founder have trouble covering their arms around a number like the quantity they have in the bank now, considering it wasn’t that long ago that they having a hard time to satisfy expenditures each month, they recognize this money purchases them a chance to assist begin building a more significant company.
“What we’re trying to do is actually speed up the development and building of what we’re doing. And we think if we press the gas pedal with the resources we have actually gotten, we’ll have the ability to accelerate inducing the next number of consumers, and begin onboarding some of the bigger companies we have an interest in,” he said.
Article curated by RJ Shara from Source. RJ Shara is a Bay Area Radio Host (Radio Jockey) who talks about the startup ecosystem – entrepreneurs, investments, policies and more on her show The Silicon Dreams. The show streams on Radio Zindagi 1170AM on Mondays from 3.30 PM to 4 PM.