User Interviews, the Entrepreneurs Roundtable Accelerator-backed business that has constructed a CRM for product designers to get user feedback, has closed on a $10 million Series A round. The financing was led by Teamworthy Ventures, with participation from Las Olas, Accomplice, FJ Labs, ERA, Trestle Partners and ValueStream.

The business, cofounded by Basel Fakhoury, was developed out of failure, in some ways. Initially, the User Interviews group started with a project called Mobile Suites, a facilities logistics platform for hotels. It was a loser, and the team– Basel Fakhoury, Dennis Meng and Bob Saris– decided to do more user research before determining their next product.

In trying to collect that research, they stumbled upon a substantial problem. It typically takes business weeks, if not months, to conduct a study around user research study. The company chose to develop out a platform that would procure subjects for research rapidly and efficiently, using an algorithm to pair certified, engaged testers with the customer.

The product ended up being Recruit, and worked on an a la carte design. To complement Recruit, the team also introduced Research Hub, which is a CRM tool for all the screening methodologies utilized with actual users. To be clear, User Interviews does not run the studies or A/B tests themselves, but rather assists companies manage the frequency and data of those tests, not unlike what Salesforce provides for sales people.

Just Recently, User Interviews added a subscription layer to its item, enabling business to acquire access to the software application on an annual basis, instead of on an usage basis. Fakhoury says that this dual-model permits companies to try out the platform prior to they fully commit.

Image Credits: User Interviews According to the startup, the business has experienced 140 percent yearly development, which has sped up throughout the pandemic. Customers consist of Amazon, Microsoft, Colgate and Spotify.

User Interviews intends on using the new financing to employ more in the item department, as well as construct out combinations with user screening software application and their customers own data management systems.

Today, the group has to do with 50 people, and is totally remote, with nearly half the workforce being female.

Fakhoury said the greatest difficulty for the company is having the ability to do two things simultaneously.

“We are all at once interrupting this tradition industry with Employee, and we are developing a classification with Research study Hub,” he said. “Those are rather different techniques and objectives and making sure that we can do both of those in tandem is one big thing for us.”


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Article curated by RJ Shara from Source. RJ Shara is a Bay Area Radio Host (Radio Jockey) who talks about the startup ecosystem – entrepreneurs, investments, policies and more on her show The Silicon Dreams. The show streams on Radio Zindagi 1170AM on Mondays from 3.30 PM to 4 PM.