Straight, which taps experts to train chatbots, raises $11M, closes out Series B at $51M

Straight, which taps experts to train chatbots, raises $11M, closes out Series B at $51M

Directly, a startup whose objective is to assist construct much better customer care chatbots by using professionals in specific locations to train them, has actually raised more funding as it opens up a new front to grow its company: APIs and a partner ecosystem that can now also take advantage of its professional network. Today Straight is revealing […] Straight’s pitch to consumers is that building a better chatbot can help deflect more concerns from actual live agents (and consequently cut functional expenses for a company). What’s interesting is that now Straight sees an opportunity in broadening that professional environment to a larger group of partners, some of which might have formerly been seen as rivals. The partner community, as Directly calls it, use APIs to link into Straight’s platform.”Directly has actually established itself as a true leader in helping clients thrive throughout these rough financial times,” stated Tyler Peterson, Partner at Triangle Peak Partners, in a declaration. …