MessageBird, the ‘omnichannel platform-as-a-service,’ raises $200M Series C at $3B evaluation

MessageBird, the ‘omnichannel platform-as-a-service,’ raises $200M Series C at $3B evaluation

MessageBird, the Amsterdam-headquartered cloud interactions business, has actually raised$200 million in Series C financing in a round led by Silicon Valley’s Spark Capital. The new investment gives 2011-founded MessageBird a tremendous$3 billion assessment, and consists of participation from Bonnier, Glynn Capital, LGT Lightstone, Longbow
, Mousse Partners and New View Capital. Existing investors Accel, Atomico and […]
The new financial investment offers 2011-founded MessageBird a whopping$3 billion appraisal, and includes participation from Bonnier, Glynn Capital, LGT Lightstone, Longbow, Mousse Partners and New View Capital. MessageBird states one-third of its 15,000 clients have now transitioned to utilizing its omnichannel cloud communications items. Vis does not rule out M&A activity, either, consisting of both acqui-hires and business with products or technology that can add value to MessageBird’s omni-channel offering. Vis likewise says that MessageBird is now officially a”work from anywhere” company, even though he was initially somewhat skeptical towards remote working. …

MessageBird launches an ‘omni-channel’ Intercom competitor

MessageBird launches an ‘omni-channel’ Intercom competitor

Following the launch of Inbox.ai in March — — its”Slack for external interactions” — — Amsterdam-headquartered MessageBird is continuing to put huge bets on a messaging-first future. Not material with building a platform for client service groups that lets them interact with consumers on a channel of their picking, including all of the most popular messaging […] Not content with constructing a platform for client service teams that lets them communicate with customers on a channel of their choosing, consisting of all of the most popular messaging apps, today the company is bringing the exact same tech to a brand-new live chat widget that it hopes will give Intercom a run for its money. In addition, Omnichannel Chat Widget synchronizes seamlessly with Inbox, suggesting every message, throughout every channel, is aggregated in one Inbox window internally on the business side, “while the customer delights in flexibility to utilize their favored channels at their benefit,” explains Vis. More broadly, MessageBird is trying to drag the external interactions software market away from a per-seat design to conversation-based pricing.”I’m just tired of this world of waiting on hold on the phone, waiting for action to an email or particularly waiting for live-chat client support to get back to me,” includes the MessageBird founder. “As a CPaaS platform, MessageBird was opening up tradition interaction channels by turning them into APIs for other companies to use … With the launch of this item, we have actually rotated into building new omni-channel items on top of a completely integrated platform….

MessageBird launches Inbox.ai to disrupt the customer service market

MessageBird launches Inbox.ai to disrupt the customer service market

MessageBird, the Amsterdam-headquartered cloud communications platform backed by Accel in the U.S. and Europe’s Atomico, is unveiling another new product today, this time taking aim at the $350 billion customer service market. Dubbed Inbox.ai and positioned as “Slack for external communications,” the new product — which is to be offered largely for free — enables […] …