ultimate.ai ratings $20M for an encouraging approach to customer service automation
Ultimate.ai, a virtual client service agent home builder, has actually closed a $20 million Series A round of financing, led by Omers Ventures with involvement from Felicis Ventures and existing investors HV Capital, and Maki.vc — — bringing its total raised to date to $25M+. The European startup’s flagship claim for the data-ingesting bot-builder platform is it’s capable […] The 2016-founded start-up is striking the nail on the head for a growing number of clients– with close to 100 signed up to its platform at this point, consisting of the likes of Deezer, Telia, Footasylum, and Finnair. COVID-19 is clearly speeding up digital improvement of consumer focused services– a motion that, logically, pumps demand for smarter tools to manage online client support.”There’s typically a strong correlation in between how consultative a consumer service organization requires to be and how highly trained and experienced their group is.”For example, one of our consumers is a big national drug store group, where client service representatives are certified pharmacists who offer prescription medical guidance.”The client service market is undergoing an automation revolution….
Recent Comments