Dixa acquires Elevio, the ‘knowledge management’ platform helping brand names improve client assistance

by RJ Shara | Feb 17, 2021 | Fundings and Exit, Startups

Dixa, the Danish consumer assistance platform assuring more personalised customer assistance, has actually acquired Melbourne-based “knowledge management” SaaS Elevio to bolster its product and technology offerings. The offer is said to be worth around $15 million, in a combination of cash and Dixa shares. This sees Elevio’s own VC financiers exit, and Elevio’s founders and workers […] Established in 2015 by Jacob Vous Petersen and Mads Fosselius, Dixa wants to end bad client service with the assistance of technology that declares to be able to facilitate more customised client support. Elevio is described as bridging the space in between consumer assistance and understanding management. Machine knowing is used so that the correct assistance content is offered based on a user’s inquiry or on-going conversation, whilst also signaling customer assistance teams when files require updating. Includes the Dixa CEO: “Client support agents still spend a lot of time helping clients with the exact same type of questions over and over again. …