Glia raises $78M for its incorporated, hands-on, AI-based customer care platform
The continuous push for social distancing to slow the spread of COVID-19 has indicated that more individuals than ever are utilizing internet-based services to get things done. And that is having a direct effect on digital client service, which is seeing extraordinary traffic and needs when things are not running efficiently. Today, one of the […] And that is having a direct effect on digital consumer service, which is seeing unmatched traffic and needs when things are not running efficiently. There are a lot of customer service start-ups in the market today, and a number of them are seeing substantial boosts in their service, and even some debt consolidation as others snap up tech to make sure they have their own client service strategies going in the ideal instructions. While screen sharing has been a well-used tool in other locations– for example in labor force partnership environments, or for presenting online– Glia is seen as one of the pioneers in leveraging that for customer service.”We are proud to expand our investment in Glia as the business continues to lead the advancement of Digital Customer Service for businesses across the globe,” said Lonne Jaffe, managing director at Insight Partners, in a statement. And that is having a direct effect on digital client service, which is seeing unmatched traffic and needs when things are not running smoothly….
Recent Comments