Atlassian revealed today that it was obtaining Halp, an early stage startup that allows business to construct integrated assistance desk ticketing and automated responses inside Slack. The companies did not disclose the purchase cost.
It was a big day for Halp, which likewise revealed its 2nd product today called Halp Answers. The new tool will work hand in glove with its previous entry Halp Tickets, which lets Slack users quickly develop an Assistance Desk ticket without leaving the tool.
“Halp Answers enables your groups to take advantage of the knowledge that already exists within your business to instantly answer tickets right in Slack. That knowledge can be pulled in from Slack messages, Confluence short articles or any piece of knowledge in your company,” the company wrote in a blog post announcing the deal. Keep in mind that integration with Confluence, which is an Atlassian tool. The company also sees it incorporating with Jira support for other business interactions tools down the road. “Existing Halp users can look forward to much deeper (and new) integrations with Jira and Confluence. We’re dedicated to supporting Microsoft Teams clients also,” Atlassian wrote in a blog post. Halp is selling early, having actually simply launched last year. The business had actually raised a $2 million seed round in April 2019 on a 9.5 million post appraisal, according to Pitchbook information. The start-up sees a chance with Atlassian that it obviously didn’t think it could achieve alone.
“We’ll have the ability to harness the huge resources at Atlassian to continue with our objective to make Halp the very best tool for any team collaborating on requests with other teams. Our group will grow and be able to concentrate on making the core experience of Halp much more powerful. We’ll also develop a much deeper combination with the Atlassian suite– enhancing our existing Jira and Confluence combinations and discovering the possibilities of Halp generating informs in Opsgenie, cards in Trello, and a lot more,” the company composed.
Halp’s founders guarantee that it won’t be abandoning its existing consumers as it joins the bigger company. As a matter of truth, Halp is bringing with them a multitude of big-name customers consisting of Adobe, VMware, Github and Slack.
Article curated by RJ Shara from Source. RJ Shara is a Bay Area Radio Host (Radio Jockey) who talks about the startup ecosystem – entrepreneurs, investments, policies and more on her show The Silicon Dreams. The show streams on Radio Zindagi 1170AM on Mondays from 3.30 PM to 4 PM.