(How to fix) 5 common UX mistakes in online banking
Consumer support is a huge part of a user’s experience, and one that every bank likes to state they’re great at. There is a lot we can learn from the mistakes that U.K. banks have actually made. Based upon his latest research study report into the user experience of a dozen leading British banks — — including […] We dive deeper into each tip, consisting of discussing the thorny subject of call decision trees( press 1 for … press 2 for … and so on), which Ramsey advises need to be diminished in the age of mobile apps, how push notices may be employed to supply a more Disney-like queuing experience, why hold music is bad as a concept and why it’s time to ditch the live chat bait and switch. …
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